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Privacy policy

1. Introduction

Welcome to Heathrow Nexus Chauffeurs. We are committed to protecting the privacy and security of our customers’ information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information Collection and Use

We collect and process personal information in accordance with the principles of the GDPR and TFL requirements. This includes obtaining and using your data fairly, transparently, and for legitimate purposes only. We may collect personal information such as your name, contact details, flight information, and payment details when you make a reservation or use our services. This information is used to provide you with our services, process bookings, communicate with you, and improve our services.

3. GDPR Compliance, Data Protection, and TFL Requirements

Heathrow Nexus Chauffeurs is committed to complying with the General Data Protection Regulation (GDPR), other applicable data protection laws, and Transport for London (TFL) regulations. Our company is officially registered with the Information Commissioner’s Office (ICO) for data protection purposes under the GDPR rules.

4. Data Security, Retention, and TFL Regulations

We implement stringent security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. As per TFL regulations, certain information may be retained for a period of up to 12 months. We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

5. How We Use Your Information

We use the information we collect about you to:

  • Provide, operate, and maintain our services.
  • Improve, personalize, and expand our services.
  • Understand and analyze how you use our services.
  • Develop new products, services, features, and functionality.
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the site, and for marketing and promotional purposes.
  • Send you emails.
  • Find and prevent fraud.

6. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights.
  • Third-Party Service Providers.
  • Marketing Communications.
  • Interactions with Other Users.
  • Online Postings.
  • Third-Party Advertisers.
  • Affiliates.
  • Business Transfers.
  • Offer Wall.

7. Tracking Technologies

Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the site to help customize the site and improve your experience.

8. Website Analytics

We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on the site through the use of first-party cookies and third-party cookies, to, among other things, analyze and track users’ use of the site, determine the popularity of certain content, and better understand online activity.

9. Third-Party Websites

The site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the site, any information you provide to these third parties is not covered by this Privacy Policy.

10. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

11. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

12. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

13. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy to ensure compliance with GDPR, TFL, and other applicable regulations. Any changes will be posted on this page, and the updated Privacy Policy will be effective immediately upon posting.

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