Heathrow Airport is one of the world’s busiest and best-connected international travel hubs, welcoming millions of passengers each year. Whether you’re arriving for business, visiting family, or exploring the UK for the first time, knowing what to expect during your international arrival at Heathrow can make your journey smoother and more enjoyable.
This ultimate guide covers everything you need to know—from immigration and baggage claim to onward transfers and essential services.
What to Expect on International Arrivals at Heathrow
Heathrow has four active terminals—Terminal 2, 3, 4, and 5—each handling different international airlines. Your arrival process may vary slightly depending on your airline and terminal, but the core steps remain the same.
Step 1: Disembark and Head to Immigration
Once your plane lands, follow signs for Arrivals and Passport Control. UK and EU/EEA citizens can use eGates (if eligible), while others must go through manual passport checks.
Tip: Make sure your documents are ready—passport, visa (if required), and landing card (for some nationalities).
Step 2: Baggage Claim
After immigration, proceed to Baggage Reclaim. Monitors will show your flight number and carousel location. Heathrow’s baggage service is well-organized, but waiting times may vary based on flight volume.
Pro tip: Use brightly colored tags to easily spot your luggage!
Step 3: Customs
Once you collect your bags, you’ll pass through UK Customs. Choose from:
- Green channel – Nothing to declare
- Red channel – Goods to declare
- Blue channel – Arrivals from other EU countries
Customs officers may perform spot checks, so ensure you’re compliant with allowances and regulations.
Heathrow Transfers for International Arrivals
After exiting customs, you’ll enter the Arrivals Hall, where your onward journey begins. Here’s how to travel from Heathrow to Central London or other destinations:
1. Pre-Booked Private Transfers (Recommended)
The most convenient option, especially after a long flight. Your driver will be waiting in the arrivals hall with your name sign and will assist with luggage.
Benefits include:
- Fixed pricing
- Luxury vehicles
- Flight tracking for delays
- Door-to-door service
2. Taxis and Black Cabs
Available outside each terminal, London black cabs are reliable but can be expensive—especially with traffic or long distances.
3. Heathrow Express & Elizabeth Line
Fast rail links to Central London (Paddington Station) with frequent departures. Perfect for solo travelers with light luggage.
4. London Underground (Piccadilly Line)
Budget-friendly option, but slower and less comfortable with baggage.
5. Car Rentals and Ride-Sharing
Heathrow has rental desks and pickup areas for Uber and other ride-share services, though wait times may vary.
Average Arrival Time Breakdown
| Process Step | Estimated Time |
|---|---|
| Disembark to Passport | 10–20 minutes |
| Immigration Check | 10–45 minutes |
| Baggage Claim | 15–30 minutes |
| Customs | 5–15 minutes |
| Total Arrival Time | ~45–90 minutes |
Note: Allow extra time during peak travel periods.
Facilities and Services at Heathrow Arrivals
- Currency Exchange & ATMs
- SIM card & mobile shops
- Duty-Free Stores
- Restrooms & baby changing areas
- Free Wi-Fi
- Restaurants, coffee shops, and lounges
- Hotel transfer desks & concierge services
Need help? Information desks are available in every terminal.
